The payment system transfers the received complaint to the acquiring bank, where it is received consider and clarify all the circumstances. In some cases, the grounds for money write-offs are legal. For example, plane tickets are purchased on a non-refundable basis tariff, so you will not be able to return your savings for them.
If it becomes known that the service provider illegally debited funds, ego bank will immediately make a transfer through the payment system to your bank. After that The funds will go to the user's personal account. otherwise vopros budet consider the investment court.